Position Filled – Technical Services Coordinator – Isaac Theatre Royal

The fundamental reason this role is to assist the Head of Technical Services in the utilisation of facilities at the Isaac Theatre Royal. This role is responsible for liaison with clients and Head of Technical Services and theatre staff prior to and during events to ensure that facilities, equipment, physical setup meet the requirements of the event and the client’s contractual agreements. You will have responsibility to and be under the direction of the Head of Technical Services.

Work is performed under the general direction of the Head of Technical Services but also has a fundamental responsibility to the public, patrons, as in turn extending to casual staff and contractors.


  • Assisting the Head of Technical Services with the delivery of productions from start to finish;

  • Report needed maintenance, repairs and improvements to Theatre Management to ensure that the theatre is maintained in an orderly, clean, sanitary and safe condition;

  • Assist Facilities Manager with general theatre maintenance, including seat maintenance, blown bulbs etc

  • Assist the Head of Technical Services with keeping all workspaces, foyers and Gloucester Room tidy, safe and hazard free;

  • On event days, oversee the technical lighting and set up in the Gloucester Room and foyers to match with client expectations;

  • Assist with opening night / interval and client receptions and functions including sponsors, producers, festivals, weddings, corporate functions etc as support to Event Manager and Head of Technical Services;

  • Performs support duties to Head of Technical Services, associated with final settlement of events, such as preparing rider costs for final invoices;

  • Coordinate smaller productions on the main stage, includes Client liaison, riders, catering, staffing and providing costs to the Theatre Management for final invoice;

  • Manage the ITR heating system with assistance from the Theatre Manager;

  • Coordinate smaller maintenance projects with the in-house Handyman;

  • Organise and reiterate training for stage door and Alarm Monitor;

  • Assist with the removal and reinstatement of seats AA & BB and wheelchair spaces;

  • Assist with special projects and assume responsibility as required;

  • To work collaboratively with other team members, Isaac Theatre Royal staff and any committees or Boards;

  • To always work with the intention of looking for better or new ways of doing things, of improving systems wherever possible and of exploring with others, new ideas outside and inside the organisation;

  • General correspondence with theatre clients and suppliers, such as Tour Managers for riders and stock suppliers;

  • Any other tasks as may be reasonably requested by the Head of Technical Services and Board of Directors from time to time.

Required Knowledge, Skills and Abilities:

Knowledge of:

  • Operating procedures of a theatrical, or other public use facility;

  • Good understanding of sound, lighting, staging and Video technology

  • Principles and practices of supervision;

  • Dealing effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness;

  • Must have good technical and Health and Safety knowledge.

  • Prioritise tasks and multi-task.

Ability to:

  • Satisfy the contract requirements for multiple events;

  • Understand graphic instructions such as maps, schedules, layouts, setup plans or other visual aids;

  • Learn job-related material primarily through oral instruction and observation which takes place mainly in an on-the-job training setting;

  • Establish and maintain effective work relationships with those contacted in the performance of required duties;

  • Clearly advise on principles and techniques of theatre operations, bar and shop services, technical set up

  • Communicate effectively in both oral and written form;

  • Ability to problem solve and ‘think on their feet’

  • Work as part of a team and occasionally take on additional tasks not necessarily detailed in the job description to promote team spirit and a ‘can do’ attitude;

  • Maintain a flexible schedule with ability to work outside of normal office hours;

  • Demonstrate an understanding of, sensitivity to and appreciation for, the diverse ethnic, socio-economic, disability and gender diversity of patrons, clients and staff;

  • Adopt and promote Health & Safety practices and work safely without presenting a direct threat to self or others.

  • Must be self-motivated and able to work independently

  • Must work well under pressure and deadlines

Additional Requirements:

  • Individuals must be physically capable of operating a vehicle safely, possess a valid driver’s license and have an acceptable driving record;

  • Must have the right to work in New Zealand

  • Employees in this role understand they will work irregular hours, including evenings, public holidays and weekends;

  • Ensure that customers receive an efficient and welcoming service and that their comfort and safety are guaranteed at all times;

  • A social, responsible and friendly attitude.


Minimum of two years of experience in coordinating a variety of events or functions and activities at a theatre, hotel, or other large public use facility and a good knowledge of theatre technical and facility management, or a related field.

Person Profile


  1. Experience within the technical roles or theatre industry (which may be in a different type of role);

  2. A creative individual who can think laterally and be inventive in order to achieve results;

  3. Good use of Microsoft Word, Powerpoint & Excel and some database experience as a user;

  4. Extremely good attention to detail;

  5. A flexible attitude with an organised and logical approach;

  6. A desire to take responsibility and a working style that demands you complete and bring to fruition your projects and tasks in the required timeframe;

  7. A confident and approachable manner with a caring and sympathetic attitude;

  8. A good and patient communicator, able to enthuse and convince;

  9. An enquiring mind, always looking for the best way possible;

  10. Experience of administrative work.

11. Willingness to work in a small and busy team.


  1. Experience with events or with bookings for venue/show/tour etc;

  2. Experience of working in an arts organisation;

  3. Experience of communication with artist management, artists, producers and agents;

  4. Experience of working with casual staff and/or volunteers.

  5. Experience of working in a technical environment

Closing date for application is the 10th January 2019.

To apply send CV and covering letter to

Matthias Mard – Head of Technical Services